Why we are asking customers for more information

As we increase the protection we provide our customers against fraud and financial crime we may have to ask customers for more information

10 December 2016

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Today’s world is becoming ever more inter-connected. But as information flows around the globe at increasing speeds, so the opportunities for criminals to misuse the financial system also rise.

While the way banks operate has had to adapt to keep pace, one thing that will never change is our ongoing commitment to protect all of our customers from fraud and financial crime.

But we need your help.

Our global systems share customer information as permitted by local law across borders. To be effective, we need to ensure that your details are accurate and up-to-date.

Depending on whether you’re a personal banking customer or your bank account is for your business, you may be asked to do one, or all, of the following:

  • Confirm or update existing details about you or your business – including information about company structure
  • Provide updated proof of who you are
  • Provide new information which is supported by original copies of official documents

To find out more, watch our video explaining why we’re asking customers for more information.

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