Why we're asking customers for more information

[00:00:01 – 00:00:04] What sort of information does HSBC need? And why do they need it?

[00:00:04 – 00:00:15] Today’s world is becoming ever more inter-connected. But as information flows around the globe at increasing speeds, so the opportunities for criminals to misuse the financial system also rise.

[00:00:15 – 00:00:26] While the way banks operate has had to adapt to keep pace, one thing that will never change is our ongoing commitment to protect all of our customers from fraud and financial crime.

[00:00:27 – 00:00:38] But we need your help. Our global systems share customer information as permitted by local law across borders. To be effective, we need to ensure that your details are accurate and up-to-date. 

[00:00:39 – 00:00:48] Depending on whether you’re a personal banking customer or your bank account is for your business, you may be asked to do one, or all, of the following:

  • [00:00:48 – 00:00:54] Confirm or update existing details about you or your business – including information about company structure.
  • [00:00:55 – 00:00:58] Provide updated proof of who you are.
  • [00:00:58 – 00:01:02] Provide new information which is supported by original copies of official documents.

[00:01:03 – 00:01:11] Because criminals are constantly trying new ways to commit identity theft, even customers that have banked with us for years may have to provide this information.

[00:01:11 – 00:01:21] Of course we realise that this may cause some inconvenience, and we apologise in advance for this. But we’ll work with you to ensure the process is as simple and straightforward as possible.

[00:01:21 – 00:01:32] The additional information you provide will not only help us protect your account but also the rest of our customers’, HSBC and the banking industry in general.

[00:01:32 – 00:01:51] HSBC is taking responsibility for protecting our customers against fraud and financial crime. And you can rest assured that the information you provide will be subject to rigorous data and security standards to ensure its protection and will not be passed to any third parties for marketing purposes.

[00:01:53 – 00:02:03] We really appreciate your help with this. Ensuring that your account information is up to date will mean you’re helping to make banking more secure for all our customers around globe.

[00:02:03 – 00:02:09] HSBC – Safeguarding our customers and their finances from fraud and financial crime.

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