This website safeguard.hsbc.com (the "Site") provides information on how members of the HSBC Group protect their customers from fraud and financial crime. The Site is owned by HSBC Global Services (UK) Limited. For the purpose of applicable data protection laws, the data controller is HSBC Global Services (UK) Limited of 8 Canada Square, London E14 5HQ (‘we, ‘us’ and ‘our’).
We may collect and process the following personal data:
We may also ask you for information when you report a problem with the Site. If you contact us, we may keep a record of that correspondence. We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them
We maintain strict security standards and procedures with a view to preventing unauthorised access to your personal data by anyone, including our staff. We use leading technologies such as (but not limited to) data encryption, firewalls and server authentication to protect the security of your personal data. All HSBC Group members, all our staff and whenever we hire third parties to provide support services, are required to observe our privacy standards and to allow us to audit them for compliance.
We may use your personal data in the following ways:
Apart from in the situations described below, we will not share your personal data with entities outside of the HSBC Group.
We may disclose your personal data to third parties in the following situations:
The Site may, from time to time, contain links to other websites ('Third Party Sites'). If you follow a link to any of these Third Party Sites, please note that these Third Party Sites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these Third Party Sites.
We work with trusted third parties, including social network sites like Facebook, and with application developers who specialise in social media so we can connect to your social networks. Other social networks we use include Twitter and YouTube. All of these companies operate Third Party Sites. We provide access to this Site by third parties and business partners so we can generate interest in our products and services among members of your social networks and to allow you to share product and service interests with friends in your network.
We cannot control how your personal data is collected, stored, used or shared by these Third Party Sites or to whom it is disclosed. Please be sure to review the privacy policies and privacy settings on your social networking sites to make sure you understand the information they are sharing. If you do not want a Third Party Site to share information about you, you must contact that site and determine whether it gives you the opportunity to opt-out of sharing such information. We are not responsible for how these Third Party Sites may use information collected from or about you.
Data protection laws in the jurisdiction in which you live may give you the right to access information held about you. Your right of access can be exercised in accordance with applicable laws. Any access request may be subject to a fee.
Cookies are small text files that are sent to and stored on your computer, smartphone or other device for accessing the internet, whenever you visit a website. Cookies are useful because they allow a website to recognise a user's device. We use the following cookies on this Site:
More information about cookies can be found on All about cookies.
Cookies are used for a variety of reasons, such as to improve the functionality and performance of this Site.
When we include links to third party websites, please bear in mind they will have their own privacy and cookie policies that will govern the use of any information you submit. We recommend you read their policies as we are not responsible or liable for any third party's privacy practices.
The browsers of most computers, smartphones and other web-enabled devices are typically set up to accept cookies. If you wish to amend your cookie preferences for this Site, you can generally do this through your browser settings. Your browser's 'help' function will tell you how to do this.
However, please remember that cookies are often used to enable and improve certain functions on our Site. If you choose to switch certain cookies off, it is likely to affect how our Site works and you may not be able to access all or parts of the Site.
For more information about how to disable cookies, visit All about cookies.